Case study 3: Professional dialogue

Colleagues talking

As medical professionals, we work closely with a wide range of other professionals. This professional relationship can be extremely beneficial but can also be challenging, particularly if we are unable to agree on a common management strategy which requires professional dialogue. Communication – both verbal and non-verbal – are key to ensuring smooth transactions.

Dr Albert Mehrabian quantified the importance of non-verbal communication, finding tone, volume of voice, facial expression and body language to be far more important than the choice of words. How we present ourselves and the way in which we speak is crucial to ensure that professional dialogue is constructive and effective. Just as importantly, we also need to listen carefully to what is being said in order to understand the other person’s perspective.

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